Last updated: June 2026
1. Introduction
LEVAO INTERNATIONAL PTY LTD (ABN registered in Victoria, Australia) ("we", "our", "us") is committed to protecting the privacy and security of personal information collected in the course of providing international freight forwarding, customs clearance, warehousing, and logistics services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all individuals who interact with LEVAO INTERNATIONAL PTY LTD, including clients, prospective clients, suppliers, website visitors, and any other individuals whose personal information we may handle in the course of our business operations.
2. Information We Collect
We collect personal information that is reasonably necessary for the provision of our freight forwarding and logistics services. The types of personal information we may collect include:
Client and Business Information
- Full name, business name, and ABN/ACN
- Contact details including email address, phone number, and physical address
- Shipping addresses (origin and destination)
- Cargo and goods descriptions, including commodity codes
- Import/export licence numbers and permit details
- Payment and billing information (bank details, credit card information)
- Tax File Numbers where required for customs declarations
Customs and Regulatory Information
- Importer/exporter identification numbers
- Customs broker authority forms and powers of attorney
- Quarantine declarations and biosecurity documentation
- Country of origin certificates and trade documentation
- Dangerous goods declarations and safety data sheets
Website and Communication Data
- IP addresses and browser information when visiting our website
- Email correspondence and communication records
- Quote request details submitted through our online forms
- Feedback and survey responses
3. How We Collect Information
We collect personal information through the following means:
- Directly from you when you contact us by phone, email, or through our website
- When you submit a quote request or service inquiry form
- During the onboarding process when establishing a new client account
- Through shipping documentation provided for customs clearance
- From third parties such as your freight suppliers, overseas agents, or customs authorities
- Automatically through cookies and analytics tools when you browse our website
Where practicable, we will collect personal information directly from you. If we receive unsolicited personal information that we did not request and is not reasonably necessary for our services, we will destroy or de-identify that information as soon as practicable.
4. Purpose of Collection and Use
We use the personal information we collect for the following purposes:
- Providing freight forwarding, customs clearance, warehousing, and delivery services
- Processing and responding to quote requests and service inquiries
- Preparing and lodging customs declarations with the Australian Border Force
- Communicating with you regarding shipment status, documentation requirements, and service updates
- Issuing invoices and processing payments
- Complying with Australian customs, quarantine, and trade regulations
- Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
- Maintaining accurate business records as required by law
- Improving our services, website functionality, and client experience
- Managing our relationship with carriers, shipping lines, and partner logistics providers
5. Disclosure of Information
We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may disclose your personal information to the following parties where necessary to fulfil our services:
- Shipping carriers and airlines: To arrange transport of your goods (e.g., shipping lines, freight airlines, road transport operators)
- Australian Border Force (ABF): For customs declarations and import/export compliance
- Department of Agriculture, Fisheries and Forestry (DAFF): For quarantine and biosecurity clearance
- Overseas customs authorities: Where required for export documentation at origin or destination countries
- Overseas freight agents and partners: To coordinate international logistics at origin or transit points
- Insurance providers: Where cargo insurance has been arranged on your behalf
- Warehouse operators: For storage and handling of your goods
- Payment processors: To process financial transactions securely
- Professional advisors: Including accountants and legal counsel, under strict confidentiality obligations
- Regulatory bodies: Where required by law, court order, or government investigation
6. Overseas Disclosure
Due to the international nature of our freight forwarding services, your personal information may be disclosed to recipients located overseas. Countries where your information may be sent include (but are not limited to) China, Hong Kong, Singapore, Vietnam, Thailand, Malaysia, Indonesia, and other countries along the shipping route of your goods. Before disclosing personal information overseas, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.
7. Data Security
We implement a range of technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include:
- Secure electronic storage with access controls and password protection
- Encryption of sensitive data transmitted electronically
- Physical security of paper records in locked storage
- Staff training on privacy obligations and data handling procedures
- Regular review and updating of security practices
- Secure disposal of personal information that is no longer required
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal obligations. Customs and trade documentation is retained for a minimum of five (5) years as required by the Customs Act 1901 (Cth). Financial records are retained for seven (7) years in accordance with taxation law requirements. After the applicable retention period, information is securely destroyed or de-identified.
9. Your Rights
Under the Australian Privacy Act 1988, you have the following rights:
- Access: You may request access to the personal information we hold about you. We will respond to access requests within 30 days.
- Correction: You may request correction of any personal information that is inaccurate, incomplete, out-of-date, or misleading.
- Complaint: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days.
- OAIC Complaint: If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. The updated policy will be published on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
LEVAO INTERNATIONAL PTY LTD
21/21 Ricketts Rd, Mount Waverley VIC 3149
Phone: 0451 290 119
Email: support@levaointernational.com.au
We aim to respond to all privacy-related inquiries within five (5) business days.