Terms & Conditions

Review the terms, conditions, and liability policies governing our logistics and freight forwarding services.

Last updated: June 2026

1. Acceptance of Terms

By accessing and using the LEVAO INTERNATIONAL PTY LTD website (levaointernational.com.au) and engaging our freight forwarding, customs clearance, warehousing, transport, or any related logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our website or engage our services.

These Terms and Conditions apply to all clients, suppliers, website visitors, and any other parties who interact with LEVAO INTERNATIONAL PTY LTD in a commercial capacity. Separate service agreements, where applicable, will be read in conjunction with these terms.

2. Definitions

In these Terms and Conditions:

  • "Company" refers to LEVAO INTERNATIONAL PTY LTD, registered in Victoria, Australia.
  • "Client" refers to any person or entity engaging our services or requesting a quote.
  • "Goods" refers to any cargo, freight, merchandise, or items tendered to us for transport, storage, or handling.
  • "Services" refers to all logistics services provided, including but not limited to freight forwarding, customs brokerage, warehousing, local delivery, and cargo insurance arrangement.
  • "Carrier" refers to any third-party shipping line, airline, road transport operator, or rail service engaged to transport goods.
  • "Force Majeure" refers to events beyond reasonable control including natural disasters, war, pandemic, government action, port congestion, industrial action, or carrier failure.

3. Services Provided

LEVAO INTERNATIONAL PTY LTD provides international and domestic logistics services including:

  • International sea freight forwarding (FCL and LCL)
  • International air freight forwarding (express and standard)
  • Australian customs brokerage and import/export clearance
  • Warehousing, storage, and goods handling in Melbourne
  • Local delivery and transport within Victoria and interstate
  • Cargo insurance arrangement through third-party underwriters
  • Documentation preparation and trade compliance advisory

All services are subject to availability, regulatory requirements, and carrier capacity. We reserve the right to modify, suspend, or discontinue any service at our discretion with reasonable notice to affected clients.

4. Quotes and Pricing

All quotes provided by LEVAO INTERNATIONAL PTY LTD are subject to the following conditions:

  • Quotes are valid for fourteen (14) calendar days from the date of issue unless otherwise specified in writing.
  • Quoted prices are based on information provided by the client at the time of inquiry. Inaccurate or incomplete information may result in revised pricing.
  • Prices are quoted in Australian Dollars (AUD) unless otherwise stated.
  • Quotes do not include government duties, taxes, quarantine fees, storage charges at ports/airports, or other charges imposed by third parties unless explicitly stated.
  • Freight rates are subject to carrier surcharges including but not limited to: fuel surcharges (BAF/CAF), currency adjustment factors (CAF), peak season surcharges (PSS), port congestion surcharges, and emergency surcharges.
  • We reserve the right to adjust quoted prices if there are material changes in exchange rates, carrier tariffs, fuel costs, or regulatory requirements between the quote date and the date of shipment.

5. Booking and Confirmation

A booking is considered confirmed when the client provides written acceptance (including email) of our quote and any required documentation has been received. Upon confirmation:

  • The client authorises LEVAO INTERNATIONAL PTY LTD to act as their freight forwarder and/or customs broker.
  • The client agrees to provide all necessary documentation in a timely manner.
  • Cancellation fees may apply if a confirmed booking is cancelled after carrier space has been secured. Cancellation fees will be advised at the time of booking.

6. Client Responsibilities

The client is responsible for:

  • Providing accurate, complete, and truthful information regarding the nature, weight, dimensions, and value of goods.
  • Ensuring goods are properly packaged, labelled, and marked for international transit in accordance with IMDG Code, IATA DGR, or other applicable regulations.
  • Declaring all dangerous goods, hazardous materials, or restricted items prior to shipment.
  • Obtaining all necessary export permits, import licences, and regulatory approvals.
  • Complying with all applicable Australian and international trade laws, sanctions, and embargoes.
  • Ensuring goods do not contain prohibited items under Australian customs, quarantine, or biosecurity regulations.
  • Providing a valid Australian Business Number (ABN) and Tax File Number (TFN) where required for customs purposes.
  • Making timely payment of all invoices in accordance with agreed payment terms.
  • Maintaining adequate insurance coverage for goods in transit where the client has declined our cargo insurance offering.

7. Limitation of Liability

LEVAO INTERNATIONAL PTY LTD acts as a freight forwarding agent and intermediary. Our liability is limited as follows:

  • We act as agent for the client in arranging transport, customs clearance, and related services. We are not the carrier and do not assume carrier liability.
  • Our liability for loss of or damage to goods is limited to the lesser of: (a) the actual value of the goods lost or damaged; or (b) AUD $2.00 per kilogram of gross weight of the goods, unless a higher value has been declared in writing and appropriate insurance arranged.
  • We are not liable for any indirect, consequential, or special damages including (but not limited to) loss of profit, loss of business opportunity, or production delays.
  • We are not liable for delays, losses, or damage caused by Force Majeure events, carrier failures, port/airport congestion, government actions, or quarantine holds.
  • We are not liable for losses arising from the client's failure to provide accurate information, documentation, or instructions.
  • Where goods are carried under a carrier's bill of lading or air waybill, the carrier's terms and conditions (including liability limitations) apply to the carriage.

We strongly recommend that all clients obtain appropriate cargo transit insurance to protect against the risk of loss or damage during international transport.

8. Cargo Insurance

LEVAO INTERNATIONAL PTY LTD can arrange cargo insurance on behalf of clients through third-party insurance underwriters. Please note:

  • Insurance is not automatically included in our freight services and must be specifically requested.
  • Insurance terms, coverage, and exclusions are determined by the insurance underwriter and their policy wording.
  • We act as an intermediary in arranging insurance and are not the insurer. Claims are made directly against the insurance provider.
  • Clients who decline insurance bear full risk for loss or damage to goods in transit.

9. Payment Terms

Unless otherwise agreed in writing:

  • Payment is due within fourteen (14) days of invoice date for approved credit account holders.
  • New clients or clients without approved credit terms are required to pay in full prior to shipment.
  • We accept payment via bank transfer (EFT), company cheque, or other methods agreed in writing.
  • Late payments will incur interest at a rate of 2% per month (compounding) on the outstanding balance from the due date.
  • The client is liable for all costs of recovery of overdue amounts, including collection agency fees, legal costs, and court costs on a full indemnity basis.
  • We reserve the right to exercise a general lien over all goods in our possession, custody, or control until all outstanding invoices have been paid in full.
  • We may withhold delivery of goods or release of customs entries until all charges have been settled.

10. Customs Clearance Specific Terms

Where LEVAO INTERNATIONAL PTY LTD provides customs brokerage services:

  • The client warrants that all information provided for customs declarations is true, accurate, and complete.
  • The client acknowledges that making false or misleading statements in customs declarations is a criminal offence under the Customs Act 1901 (Cth).
  • We lodge customs entries based on information provided by the client. We are not liable for penalties, seizures, or delays resulting from incorrect information supplied by the client.
  • Duties, taxes (including GST), and government charges are payable by the client. These charges are in addition to our service fees.
  • Goods may be subject to quarantine inspection, hold, or treatment by the Department of Agriculture. Additional fees for inspection, treatment, or re-export are the client's responsibility.

11. Warehousing and Storage Terms

Where goods are stored in our warehouse facilities:

  • Storage charges commence from the date goods are received and continue until goods are collected or dispatched.
  • The client must provide adequate instructions for the handling, storage, and dispatch of goods.
  • We are not liable for deterioration of perishable goods or goods requiring temperature-controlled storage unless specific arrangements have been agreed in writing.
  • Goods stored for more than sixty (60) days without contact from the client may be deemed abandoned. We will make reasonable efforts to contact the client before disposing of abandoned goods.

12. Intellectual Property

All content on the LEVAO INTERNATIONAL PTY LTD website, including text, graphics, logos, icons, images, and software, is the property of LEVAO INTERNATIONAL PTY LTD and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

13. Website Disclaimer

The information on our website is provided for general informational purposes only. While we endeavour to keep information accurate and current, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information. Freight rates, transit times, and service details shown on the website are indicative only and subject to change without notice.

14. Dispute Resolution

In the event of a dispute arising from these terms or our services:

  • The parties will first attempt to resolve the dispute through direct negotiation in good faith.
  • If negotiation fails, the parties agree to participate in mediation before an independent mediator.
  • If mediation fails, either party may pursue legal remedies through the courts of Victoria, Australia.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and any courts of appeal therefrom.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Amendments

LEVAO INTERNATIONAL PTY LTD reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on our website. Continued use of our services after amendments constitutes acceptance of the revised terms. Material changes will be communicated to existing clients via email where practicable.

18. Contact

For questions regarding these Terms and Conditions, please contact:

LEVAO INTERNATIONAL PTY LTD
21/21 Ricketts Rd, Mount Waverley VIC 3149
Phone: 0451 290 119
Email: support@levaointernational.com.au